I’ve spent over 20 years in residential conveyancing. In that time I’ve worked on so many transactions, for both buyers and sellers alike, on everything from new builds to off-plan developments.
I’ve acted for everyone from super-excited first-timers picking up their first set of keys, to seasoned investors expanding their portfolios.
When you’ve done it for as long as this, you see it all, from the deals that fall apart at the last minute to the ones that come together against the odds.
In my two amazing decades, I’ve learned so much about what makes conveyancing work from some great people. But I’ve also discovered a few elements that can make it harder than it needs to be. Now I’m channeling those experiences into my dream of creating the most client-friendly conveyancing firm around. This is just the start!
The Honest Truth About Conveyancing
Buying or selling a home is one of the most significant things most people will ever commit to. It can be exciting, stressful, rewarding, and surprisingly emotional — sometimes all at once! The legal process that sits behind it should make that easier. Too often though, it doesn’t.
I’m not here to criticise the industry I’ve dedicated my career to. There are plenty of excellent conveyancers doing exceptional work all over the country. Even so, there are patterns I’ve seen over time that I truly believe the profession could and should improve.
Time and again, they come back to the same thing: communication — or the lack thereof. Most of the stresses clients experience during a property transaction aren’t actually caused by the legal complexities involved in the process, they’re instead caused by uncertainty. The calls and emails that go unreturned, leading to a creeping anxiety about whether your sale is still on track.
Some clients feel like they need to chase their own solicitor for updates on what could be the single biggest financial transaction of their lives.
It doesn’t have to be that way.
The second pattern I’ve come across concerns how easily momentum can be lost. Property transactions involve a range of moving parts and a lot of waiting: searches, enquiries, mortgage offers, and third-party responses to name a few.
At some firms, when one thing stalls, everything else follows suit. The file sits, days turn into weeks, and the client — who often is given no explanation for any of this — is stuck stressing about why nothing seems to be happening.
At Nest, we don’t believe conveyancing should work like that. When searches are being processed, there’s still contract work to progress. If an enquiry is outstanding, there are other documents to prepare and lenders to liaise with. Our mindset is: Let’s not wait until everything lands before we do anything. What can we move forward with right now?
Finally, there’s that niggling feeling of being just another file. Some conveyancing firms handle hundreds of transactions at a time, and in these environments clients it can show. Clients can begin to feel like a number rather than a person.
Calls go to whoever is free to pick it up, emails get generic or overly short responses, and nobody seems to know your situation without having to be reminded.
But buying a home isn’t a routine transaction to the person going through it. It’s a major life event — often one of the most stressful and consequential they’ll ever face. It deserves to be treated with the appropriate level care and attention from a named person who actually knows your file, remembers your circumstances, and moves with the urgency it warrants.
At Nest, every client has one dedicated conveyancer throughout. Not a team passing off to one-another when it suits. One person who knows exactly where you, what’s outstanding, and what happens next.
That needless silence, stalling, and anonymity is what needs to change.
Why I Decided to Do it Myself
For a long time, I believed the answer to these gripes was to be the best version of a conveyancer I could be within the firms I worked for. And for a long time, that was enough. Then I started thinking bigger.
I’d spent years watching what worked and what didn’t, so I already knew the kind of firm I’d want to instruct if I were a client. I also knew the culture I’d want to build if I were starting from scratch. It eventually became clear that the only way to build it properly — on my own terms, with my own values — was to build it myself.
What Nest Convey is Here to Do
Nest Convey is the result of all my years of experience. It’s a new residential conveyancing firm based in Wilmslow, and we’ve been built around five simple beliefs:
- Communication isn’t a Bonus. It’s the Basics: From the moment you instruct us, you’ll have a dedicated conveyancer who knows your file, answers your calls and sends you updates before you even need to ask. That means no chasing and no radio silence. Instead you’ll get clear, consistent communication from people who know that uncertainty is one of the most stressful parts of moving home.
- Momentum Matters: The process doesn’t stop when one thing is outstanding, we keep pushing forward on everything we can. When searches are out, we’re working on progressing the contract. Some people call this “proactive progression”, which is exactly how we want to work every day.
- Technology Should Make Everyone’s Lives Easier: We’ve invested in a secure client portal that gives you real-time visibility of your case at any time of day. Meanwhile, digital ID verification means fast, paperless onboarding at the start of your journey.Then there’s DocuSign which means you can submit documents from the comfort of your own home. Everything we’ve built around technology is designed to remove friction, speed things up, and keep you, the client, in the loop from instruction to completion.
- Fixed Fees Mean Fixed Fees: You’ll know exactly what you’re paying before we start, and that number won’t change unless your circumstances do.
- Your Move Matters: Whether you’re buying your first home, downsizing the family property you’ve lived in for twenty years, or growing a property portfolio, you deserve a conveyancer who treats your transaction with the same urgency, clarity and care.
A Better Way to Do Conveyancing: 20 Years in the Making
Nest Convey might be new, but we’ve got the experience, the relationships, and the standards that last.
We’re based on Alderley Road in Wilmslow, are authorised and regulated by the Council for Licensed Conveyancers, and we’re ready to get to work.
If you’re buying, selling, remortgaging, or purchasing a new build in Wilmslow, across Cheshire, or beyond, we’d love to be the team that gets you there.
Your Property. Our Priority.
Scott Mulligan, Founder — Nest Convey
